Privacy Policy

Introduction

At Elatify, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business automation services, including our specialized AI agents (Marketing Agents, Support Agents, Secretary Agents) and human-in-the-loop integration solutions.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• • Name, email address, and contact information
• • Company information and business requirements
• • Communication preferences and feedback
• • Account credentials and authentication data

Usage Information

We automatically collect certain information about your use of our services:

• • Interaction data with our AI agents
• • Business automation process data
• • Device information and IP addresses
• • Log files and analytics data

AI Agent Data

Our specialized AI agents may process and store:

• • Chat conversations and support interactions
• • Marketing campaign data and customer communications
• • Administrative tasks and scheduling information
• • Business process automation logs

How We Use Your Information

We use the information we collect to:

• • Provide and improve our business automation services
• • Enable our specialized AI agents to function effectively
• • Facilitate human-in-the-loop integration
• • Communicate with you about our services
• • Ensure security and prevent fraud
• • Comply with legal obligations

AI Agent Processing

Our specialized AI agents process your data to:

• • Automate marketing campaigns and customer outreach
• • Provide intelligent customer support and assistance
• • Handle administrative tasks and scheduling
• • Generate insights and recommendations for your business

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• • With your explicit consent
• • To comply with legal obligations
• • To protect our rights and prevent fraud
• • With trusted service providers who assist in our operations
• • In connection with a business transfer or acquisition

AI Agent Data Sharing

Our specialized AI agents may share data with:

• • OpenAI and other AI service providers (anonymized data only)
• • Your authorized team members and administrators
• • Third-party integrations you have approved

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• • Encryption of data in transit and at rest
• • Regular security assessments and updates
• • Access controls and authentication mechanisms
• • Employee training on data protection
• • Incident response and breach notification procedures

AI Agent Security

Our specialized AI agents are designed with security in mind:

• • Secure communication channels with AI services
• • Data anonymization and pseudonymization
• • Regular security audits of AI agent behavior
• • Human oversight and monitoring of AI decisions

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• • Access to your personal information
• • Correction of inaccurate information
• • Deletion of your personal information
• • Restriction of processing
• • Data portability
• • Objection to processing
• • Withdrawal of consent

AI Agent Data Rights

You have specific rights regarding data processed by our AI agents:

• • Request information about AI agent decision-making
• • Opt-out of certain AI agent processing
• • Request human review of AI agent decisions
• • Access logs of AI agent interactions

Data Retention

We retain your personal information for as long as necessary to:

• • Provide our business automation services
• • Comply with legal obligations
• • Resolve disputes and enforce agreements
• • Improve our AI agents and services

AI Agent Data Retention

Data processed by our AI agents is retained according to:

• • Business automation process requirements
• • Legal and regulatory compliance needs
• • Your specific retention preferences
• • AI model training and improvement needs

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• • Standard contractual clauses
• • Adequacy decisions by relevant authorities
• • Binding corporate rules
• • Certification schemes

AI Service Providers

Our specialized AI agents may use services from international providers:

• • OpenAI (United States) - for AI processing
• • Supabase (United States) - for data storage
• • Other AI service providers as needed

Children's Privacy

Our business automation services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have the information removed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.